The main principles of Otokar’s quality policy are to:
- With the cooperation of customers; to define the customer needs and expectations, to recommend alternative solutions and implement them;
- Support the continuity of customer satisfaction by means of after-sales services;
- Monitor and apply the new technologies and quality techniques to maintain the best product quality,
- Spread the total quality philosophy throughout the company and establish the necessary infrastructure of the philosophy. In order to ensure all employee contribution organize training activities.
- Organize and perpetuate efforts that minimize the number and cost of failures; and its continuity